1. The program
- Program name: Dearly Local Order Notifications
- Sent by: Smart Space Integration LLC, operator of Dearly Local
- Type: Customer Care / Account Notification. Transactional messages about an order or an account only.
This program never sends marketing. No promotions, no offers, no announcements about new products. If a message would be asking you to buy something, it goes by email instead, and the system that sends texts refuses it outright rather than leaving it to judgment.
Messages come from a Dearly Local number, and the shop you ordered from is named in the signature of every message. That is deliberate: you should never have to guess who is texting you or why.
2. How you opt in
You opt in by giving us your mobile number yourself, in one of four places, each of which shows the disclosure "Msg & data rates may apply; reply STOP anytime" at the point you type it:
- the mobile phone field at checkout, which is optional;
- your own account signup;
- your profile in your buyer portal;
- a contact form on a shop's storefront.
Consent is never a condition of purchase. The phone field at checkout is optional and orders complete without it. A shop typing your number into its own records is not consent, is recorded as not being consent, and does not opt you in.
You must be at least 18 to opt in, and the number must be yours.
3. What we send
Only messages tied to something you already did:
- order confirmations and payment receipts;
- a notice when a payment did not go through;
- order progress: being prepared, ready, complete;
- order cancellations and refunds;
- reminders on the day of a pickup or delivery window, and notice if a window is cancelled;
- standing order confirmations, changes, and payment links;
- account notices, such as a confirmation that your password was changed.
Sample messages
These are the actual format, including the first message you receive:
Hi Ashley, your order #1042 is confirmed. Pickup Saturday, 4:00-6:00 PM.
- Sunday Supper Club (850) 555-0123
Replies are not monitored. Reply STOP to opt out.
Hi Ashley, order #1042 is ready. Pickup today, 4:00-6:00 PM.
https://dearlylocal.com/o/a8f3
- Sunday Supper Club (850) 555-0123
Replies to these messages are not monitored. Every message carries the shop's own phone number so you can reach a person, and the first message to any number says so plainly.
4. How often
Message frequency varies and depends on your own activity. Most people receive between one and six messages per order.
We do not text between 9:00 PM and 8:00 AM in your local time. A message that comes up in that window is held and delivered the next morning rather than dropped.
5. Cost
Message and data rates may apply. Dearly Local does not charge you for these messages. Your mobile carrier may, depending on your plan.
6. How to stop
Reply STOP to any message. You will get one confirmation that you have been unsubscribed, and then nothing further. These also work: STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT.
To start again, reply START, or add your number back in your account settings.
You can also turn individual message types off, or texting off entirely, in your notification settings without using a keyword. Opting out of texts does not affect your orders, and you will still receive confirmations and receipts by email.
7. How to get help
Reply HELP to any message, or write to support@dearlylocal.com. For a question about a specific order, the fastest route is the shop's own phone number in the message signature.
8. Carriers and delivery
Carriers are not liable for delayed or undelivered messages.
Delivery depends on your carrier and your device, and neither is under our control. Not every carrier supports every message. Do not rely on a text as the only way you will hear about an order: the same information is always in your portal, and where you have not turned it off, in your email.
9. Your number and your privacy
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are excluded from all sharing described in our privacy policy, and will not be shared with any third parties.
Your number is shared only with our messaging provider and the carriers, for the sole purpose of delivering the messages described here. Full detail is in the Privacy Policy, and the wider agreement is in the Terms of Service.
10. Changes
If we change this program materially we will update this page and, where it affects what you receive, tell you before it takes effect. The effective date at the top always reflects the current version.